Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed by TOQNOQ India Pvt Ltd ("TOQNOQ", "we", "us" or "our") when you visit toqnoq.com, contact us, request a quote, submit an enquiry, communicate with our team, explore a business relationship, or receive services from us.

TOQNOQ is an India-based software development company serving businesses in the United States, Canada, the United Kingdom, India and other international markets. Depending on the relationship, applicable contracts, the location of the individual and the nature of the processing, additional privacy requirements may apply.

This policy primarily addresses information TOQNOQ handles for its own business purposes. Where TOQNOQ processes personal information solely on behalf of a client as part of a software development, support, cloud, integration or technology engagement, the relevant client agreement and data-processing terms may govern that processing.

2. Information We Collect

The information we collect depends on how you interact with TOQNOQ. We may collect the following categories of information:

Information you provide directly

• Name, job title, company or organization name.
• Business email address, telephone number and other contact details.
• Project requirements, budget information, timelines, technical requirements and enquiry details.
• Messages, correspondence, meeting notes and other communications with our team.
• Information submitted through contact, enquiry, quote, callback or similar forms.
• Information required to establish, administer or support a client relationship.

Information collected automatically

• IP address and general network information.
• Browser type, operating system, device type and language preferences.
• Pages visited, referring pages, approximate session duration and website interactions.
• Cookie identifiers and analytics information, where enabled.
• Technical logs used for security, troubleshooting and website administration.

Information from business and public sources

In a business-to-business context, we may receive professional contact information from referrals, publicly available company websites, professional networking platforms, business directories, events or other legitimate business sources.

Please do not send sensitive personal information, financial account credentials, government identification numbers, health information or other highly sensitive data through our general website forms unless specifically requested through an appropriate secure channel.

3. How We Use Personal Information

We may use personal information to:

• Respond to enquiries, requests for proposals and requests for quotations.
• Understand business requirements and evaluate potential software projects.
• Provide custom software development, web, mobile, AI, automation, API integration, cloud and support services.
• Manage client relationships, project communications and service delivery.
• Schedule meetings, demonstrations, consultations and follow-up communications.
• Operate, maintain, secure and improve our website and digital services.
• Measure website performance and understand how visitors use our website.
• Prevent misuse, fraud, security incidents and unauthorized activity.
• Maintain appropriate business, tax, accounting, contractual and compliance records.
• Establish, exercise or defend legal claims and protect our rights.
• Comply with applicable laws, regulations, court orders and lawful government requests.
• Send relevant business or service communications where permitted by applicable law.

Where a legal basis is required under applicable privacy law, processing may be based on consent, performance of a contract, steps requested before entering a contract, compliance with legal obligations, or legitimate business interests that are not overridden by applicable privacy rights.

4. Cookies, Analytics and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, maintain security and understand website performance.

We currently use Google Analytics to obtain aggregated and usage-related information about website traffic and interactions. Google Analytics may process technical and usage information in accordance with Google's own terms and privacy practices.

You can manage or delete cookies using your browser settings. Disabling certain cookies may affect some website functionality. Where applicable law requires consent for non-essential cookies or analytics technologies, we aim to provide appropriate choices before such technologies are activated.

5. How We Share Personal Information

TOQNOQ does not sell personal information as a business model. We may disclose personal information only when reasonably necessary for legitimate business purposes, including to:

• Hosting, cloud, analytics, communications and other technology service providers.
• Professional advisers such as accountants, auditors, legal advisers or consultants.
• Business partners or subcontractors involved in an engagement, subject to appropriate contractual or confidentiality obligations.
• Government authorities, regulators, courts or law-enforcement bodies where required or permitted by law.
• A successor entity in connection with a merger, restructuring, financing, acquisition or transfer of all or part of our business, subject to applicable law.

We expect service providers handling personal information on our behalf to use the information only for authorized purposes and to apply safeguards appropriate to the nature of the information and services involved.

Some privacy laws use broad definitions of "sale" or "sharing". If a disclosure involving cookies, analytics or advertising technology is treated as a sale or sharing under applicable law, eligible individuals may have additional rights described below.

6. International Data Transfers

TOQNOQ operates from India and serves clients internationally. Personal information may therefore be processed or stored in India or in other countries where our clients, service providers, cloud providers or business partners operate.

Privacy and data-protection laws may differ between countries. Where required by applicable law, we take reasonable steps to use appropriate contractual, organizational or technical safeguards for cross-border transfers of personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to maintain business records, provide services, resolve disputes, enforce agreements and satisfy legal, tax, accounting, security or compliance requirements.

Retention periods may vary depending on the type of information, the nature of our relationship, contractual requirements, legal obligations and legitimate business needs. When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable requirements.

8. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. Depending on the system and the nature of the information, measures may include access controls, encrypted network connections, secure hosting practices, authentication controls, backups, monitoring and restricted access.

No website, electronic transmission or storage system can be guaranteed to be completely secure. You should therefore use appropriate care when sending confidential information electronically and contact us if you believe information associated with TOQNOQ may have been compromised.

9. Your Privacy Rights and Choices

Subject to your location and applicable law, you may have rights regarding your personal information. These may include the right to:

• Ask whether we process personal information about you.
• Request access to certain personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain information, subject to legal exceptions.
• Object to or restrict certain processing where applicable.
• Withdraw consent where processing is based on consent, without affecting prior lawful processing.
• Request information about certain disclosures or categories of recipients.
• Opt out of certain marketing communications.
• Exercise other rights provided by applicable privacy or data-protection law.

To make a privacy request, email contact@toqnoq.com. We may need to verify your identity before completing certain requests. We will respond in accordance with applicable law and may retain information necessary to document the request.

We will not unlawfully discriminate against an individual for exercising privacy rights available under applicable law.

10. United States Privacy Rights

Privacy rights in the United States vary by state and may depend on whether a particular law applies to TOQNOQ or a specific processing activity. If you are entitled to rights under an applicable US state privacy law, you may submit a request using the contact information in this policy.

California residents

If the California Consumer Privacy Act, as amended (CCPA), applies to TOQNOQ and to your personal information, eligible California residents may have rights such as requesting information about categories or specific pieces of personal information collected, requesting deletion, requesting correction, opting out of certain sale or sharing, limiting certain uses of sensitive personal information, and receiving non-discriminatory treatment for exercising applicable rights.

TOQNOQ does not sell personal information for monetary consideration as a business model. If our use of a technology is considered "selling" or "sharing" under an applicable state privacy law, we will address legally valid opt-out requests as required.

11. Privacy Information for Canada

Where Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) or an applicable provincial private-sector privacy law applies, individuals may have rights relating to transparency, appropriate purposes, consent, access, correction and safeguards.

Canadian individuals who have questions about our handling of personal information or wish to request access or correction may contact us using the details below. We will consider and respond to requests in accordance with the privacy law applicable to the relevant processing activity.

Because TOQNOQ operates from India, information relating to Canadian business contacts may be processed outside Canada. When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.

12. Children's Privacy

TOQNOQ's website and software development services are intended for businesses and professional users and are not directed to children. We do not knowingly use our website to solicit personal information from children.

If you believe that a child has submitted personal information to us through this website, please contact us so that we can review the situation and take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, social networks, tools or services. TOQNOQ is not responsible for the privacy practices, security or content of third-party services. We recommend reviewing the privacy notices of those services before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements. When we make material changes, we will update the effective date displayed on this page and may provide additional notice where appropriate.

We encourage visitors and clients to review this page periodically for the latest information about our privacy practices.

15. Contact TOQNOQ About Privacy

If you have questions, concerns or requests regarding this Privacy Policy or TOQNOQ's handling of personal information, please contact us.